Privacy policy

Privacy Policy

Mozshop operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (collectively, the "Services"). Mozshop is a store powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, or make a purchase or transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understand the terms of collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified such that it can no longer be linked to you.

We may collect or process the following categories of personal information—including inferences drawn from them—depending on how you interact with the Services, your location, and as permitted or required by applicable law:

  • Contact Information: Including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Including credit/debit card numbers and bank account information, payment card details, transaction details, payment methods, payment confirmations, and other payment details.

  • Account Information: Including your username, password, security questions, preferences, and settings.

  • Transaction Information: Including items you view, items placed in your cart or added to your wishlist, purchases, returns, exchanges, cancellations, and transaction history.

  • Customer Communications: Information included in your communications with us, such as customer service inquiries.

  • Device Information: Information regarding your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Information regarding your interaction with the Services, including how and when you access or interact with them.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, access the Services, communicate with us, or otherwise provide your information.

  • Automatically via the Services: From your device when you use our products or services, and through cookies and similar technologies.

  • From our Service Providers: When they implement technologies or collect/process information on our behalf.

  • From Partners or other Third Parties.

3. How We Use Your Personal Information

Depending on your interactions with us, we may use your personal information for:

  • Providing and Improving Services: To fulfill our contract, process payments and orders, remember preferences, manage your account, organize shipments, facilitate returns, and create a personalized shopping experience.

  • Marketing and Advertising: To send promotional communications (email, SMS, or mail) and display online advertisements for products or services based on your activity and interests.

  • Security and Fraud Prevention: To authenticate your account, ensure a secure checkout, detect and investigate fraudulent or illegal activity, and protect public safety.

    • Note: You are responsible for keeping your account credentials confidential.

  • Customer Communication: To provide support, respond to inquiries, and maintain our business relationship.

  • Legal Compliance: To comply with applicable laws, respond to legal processes (subpoenas, warrants), or protect our rights and policies.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate reasons, including:

  • Shopify and Service Providers: Including IT management, payment processing, data analytics, customer service, cloud storage, and fulfillment.

  • Marketing Partners: To provide personalized advertising. Shopify supports tailored ads based on your activity across different merchants. Depending on your location, you may have the right to opt-out of such sharing.

  • By Your Instruction: When you request or consent to disclosure, such as for shipping or via social media widgets.

  • Affiliates: Within our group of companies.

  • Business Transactions: In the event of a merger, sale, or bankruptcy, or to defend the legal rights of the company and its users.

5. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information regarding your access to provide and improve the Services. Your data will be shared with Shopify and may be stored in countries other than your own. We also utilize Shopify’s enhanced features to optimize our business. In these instances, Shopify acts as a data controller. You can learn more via the Shopify Consumer Privacy Policy.

6. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy or security of these sites and recommend reviewing their individual policies.

7. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If a child has provided us with data, parents or guardians may contact us to request its deletion.

8. Security and Retention

While we strive to protect your data, no security measure is perfect. We recommend against using unsecure channels for sensitive information. We retain your personal information only as long as necessary to manage your account, provide Services, comply with legal obligations, or resolve disputes.

9. Your Rights and Choices

Depending on your residence, you may have the following rights:

  • Right to Access/Know: Request a copy of the data we hold.

  • Right to Erasure: Request the deletion of your data.

  • Right to Rectification: Request corrections to inaccurate data.

  • Right to Portability: Request a transfer of your data to a third party.

  • Communication Preferences: Opt-out of marketing emails via the "unsubscribe" link.

For UK/EEA Residents: You also have the right to object to or restrict processing and the right to withdraw consent at any time.

To exercise these rights, please contact us using the details below. We will verify your identity before processing requests. You will not be penalized for exercising your rights.

10. Complaints

If you have concerns about how we process your data, please contact us. You also have the right to lodge a complaint with your local data protection authority.

11. International Transfers

Your information may be transferred and processed outside your country of residence. For transfers outside the EEA or UK, we rely on recognized mechanisms such as Standard Contractual Clauses (SCCs) unless the destination country is deemed to provide an adequate level of protection.